Ask a question
Use the form below for a question about a heat pump for a home in the Liverpool City Council area. It comes to SEO-DONS LTD, the publisher of this guide, and we reply by email with the rule, dataset or council page that answers it.
Questions we can help with
- Whether a position reads as Class G at your home
- Which conservation area a street is in, and what that changes
- How the council's Warm Homes: Local Grant pathways work
- What the network operator needs to know
What to expect
- A reply by email, with links to the source
- No referral to installers and no marketing
- Asking commits you to nothing
What we cannot do
We cannot decide whether a heat pump needs planning permission; Liverpool City Council does that, and a lawful development certificate is how you get its answer in writing. We cannot tell you whether you will get a grant, which is decided by the council or by Ofgem, or recommend a firm. For the official register of certified heat pump installers, MCS runs Find an installer.
Making the question easy to answer
A few details save a round of emails. Say whether the home is a house or a flat, and if a house, whether it is detached, semi-detached or terraced, because Class G treats them differently. If you know the conservation area, name it; if not, the street name is enough for us to look it up on the council's map. Say where you would like the outdoor unit to go, and whether anyone has run the MCS 020 a) sound calculation yet. For a grant question, the property's EPC rating and whether you own or rent the home are the two facts that decide which scheme to look at.
Please do not send copies of quotes, contracts or identity documents. If a document matters, describe the line that puzzles you and we will explain what it means or which rule it relates to.
Corrections
If something on the site is out of date or wrong, say which page and what has changed. We recheck the source, correct the page and update the date it was checked.
The publisher
Published by SEO-DONS LTD (company no. 16766013), 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. You can check the company on the Companies House register. We do not take phone calls; the form is the way to reach us.
Your question
Tell us about the home and what you are trying to work out: planning, a grant, room for the outdoor unit or the electricity supply. SEO-DONS LTD, the publisher of this guide, replies by email. We are not installers and we do not pass your details to any firm.
What happens next
- Your message reaches SEO-DONS LTD, which publishes this city guide.
- We reply by email, pointing to the rule, dataset or council page that answers it.
- Your details are not passed to installers, and asking commits you to nothing.